FAQ
Are these the same products you use in the salon?
Yes. The products we sell are either used in our salon or carefully selected based on performance, coat health, and skin safety.
Are these products suitable for sensitive skin?
Most products are gentle and suitable for sensitive skin. If your dog has known allergies or skin conditions, feel free to contact us and we’ll help you choose the safest option.
Which product should I choose for my dog?
If you’re unsure, start with the basics for your dog’s coat type or reach out to us. We’re happy to recommend the right product based on how your dog is groomed and maintained.
How often should I use these products at home?
This depends on your dog’s coat and grooming routine. Most products are designed to be used regularly between professional grooming appointments.
Do you offer shipping and pick-up?
Yes. Orders can be shipped, with delivery times depending on your location. Shipping costs are calculated at checkout. If you’re visiting us for your dog’s groom, you can also choose local pick-up and collect your order in person.
What is your return policy on products?
For hygiene and safety reasons, opened products cannot be returned. If your order arrives damaged or incorrect, contact us and we’ll sort it out.
Do these products work for non-poodle breeds?
Yes. While many products are chosen with poodles and oodle coats in mind, most are suitable for a wide range of small to medium companion breeds.